Voore™ Enterprise Telecom

Support \| Contact Us \| My Account \| PBX Secure Login
	HOME BUSINESS SOLUTIONS Voore PBX Voore Operator Panel Voore IVR Voore Voicemail Voore Fax Server ABOUT VOORE BENEFITS VoIP Hosted PBX Voore Service Features	Call 1-718-640-1550

Voore Operator Panel

Take control of your phone system

Voore Operator Panel is an easy-to-use, Java-based client/server software for managing phone calls via Voore Hosted/Non Hosted Phone Solutions. Due to Java's architecture, our software runs on many different computer operating systems and its user interface is very clear and easy to master. Operator penal displays:

What extensions are busy, ringing or available
Who is talking and to whom
Registration status and reachability
Parked Calls Feature
Hang-up a channel
Transfer a call via drag & drop
Originate calls via drag & drop
Remotely monitor calls in real time from your PC (barge)
Record calls * Mute/Unmute barged calls
Per user authentication

At a quick glance, you will be able to see incoming calls and calls on-hold as well as the availability of all organizational personnel. Additional features that Voore Operator Panel offers you are given below:

	Visual Voicemail See your voicemails! Double click to listen to your voicemail. You can even organize your voicemail by moving them to other folders or even deleting them. Want to let someone listen to a voicemail of yours? Simply drag it to their extension.

	Queue and Agent Statistics Now you can display statistics on queues and agents. Get more detailed information by double clicking on the agents to display detailed statistics to keep you up-to-date on what's happening in your call center environment.

	Configurable Layout Work the way you want. Customize the layout of Voore Operator Panel by moving the tabs to create your most efficient layout. Tabs can be docked together or even detached from the entire layout. Resizing is done by grabbing an edge of the tab and dragging to the size you want. Tabs can further be customized by minimizing them into a Fast View .

	Multiple Views Voore Operator Panel offers a lot of customization. On top of it all you can choose multiple ways to display the extensions your managing and all of the remote extensions. The Simple View is the classic view you're used to seeing. Detailed view shows the extension along with multiple calls. The list view shows a grid-like format and will also show you if the extension controls multiple channels at that time. It's your choice!

	Multiple Location, Tenant and Profile Support Multiple offices with separate Asterisk installations? Voore Operator Panel fully supports multiple locations (individual Asterisk servers), multi-tenant configurations and can monitor multiple extensions for each client installed. All of these setting are managed via a single interface. Dynamically manage connections to each server and edit each of the tenants for multi-tenant installations. Each profile and their permissions are managed on a per location basis for granular control.

	Profile Navigator Manage all the tabs of your Voore Operator Panel installation within one tab. No matter how many profiles you're using you see all of them through the Profile Navigator. Profile Navigator features an Explorer like feel. Queues, Held Calls, Parked Calls, Local Extensions, Remote Extensions and Extension Directories all from one location.

	Fast Views Need quick access to a module but don't use it that often? Fast Views provide a quick way to dock the modules for easy access. You can dock them in one Fast View or multiple, the choice is yours. You can even move them to the side of the application you choose.

	Permissions Granular permissions is Voore Operator Panel's strong point. The administrator can finely manage each profile and what actions that profile can perform. One example of the permission structure is to disable barging and recording on the CEO's phone, but his executive assistant needs to perform these actions. The administrator can grant the assistant permissions to barge and record the CEO's phone calls while no one else in the organization is able to.

	Queues / Agents Dynamically log agents in or out. Each user can see if the agent is logged in and taking queue calls. See each of the queues that are being managed by Voore Operator Panel and how many calls are in each of them. Agents can dynamically take/place calls in or out of each queue being managed.

	Extension Directories Creating phone books is easy. Simply open the Extension Directories module via the Profile Navigator and you'll see the available directories. If permissible the users can drag and drop the available extensions into the directory of their choosing and then choose to only display them in the Remote Extensions.

	Administration Interface There is no longer a need to edit files on the command line. All features in Voore Operator Panel are now managed in a single interface. No matter how many servers you're connecting to with Voore Operator Panel you can easily make modifications in a secure manner.

	Chat Enterprise level chat is possible through Jabber integration. With the Jabber server of your choice installed Voore Operator Panel connects and manages those connections in an Voore Operator Panel module. You can even have multiple conversations happening at the same time!

	Customized Presences Voore Operator Panel supports custom presences to be displayed. Out of office, out to lunch or even in a meeting. Create your own to fit your business needs. Users can even select a time they will be returning. This time is displayed to people by hovering over their extension. Not enough? Set a note before setting your status.

"I unpacked the box, assembled the phones, plugged them in and they worked. It was a very simple process.

With our headquarters being 3,000 miles away and having to travel a lot, I needed a phone system that worked and that I could count on having no troubles with.

Voore eliminated the need for any IT support in my company."

Rafy, Sales Director

IP networks send data along different routes and so the data can reach the destination even if one or more routes are down. This is not possible with a traditional phone.