What is IVR?

IVR stands for Interactive Voice Response, is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.

Voore IVR

Voore is providing the best in class Hosted (IVR) Interactive Voice Response. We are a custom, made to order service bureau, providing the best personal service, no matter how small or big your company may be! We help with all steps of your application; from call flow design and scripting to advanced web reporting and data integration. We'll take your idea and turn it into reality!

Voore helps businesses and their customers have easy access to a wide variety of automated services. Voore IVR systems help all businesses because they greatly reduce the need for live operators and customer service representaives. Of course every smart business still employees customer service representatives, but now instead of spending unnecessary labor on answering phones and losing calls to busy signals, companies are choosing to use IVR software to automatically answer a high volume of calls.



Voore IVR is able to create applications that are specifically tailored to fit each company that they work for. For example, a bank would need special security features in their automated phone teller system. Most IVR systems at banks ask a customer for their specific bank account number and PIN. This is to protect a customer from theft and fraud and to ensure that information is being provided to the correct person. Just as IVR applications are uniquely designed to fit each company that they are used for, IVR platforms are as well. Larger companies need much more server space than smaller companies, which means a more robust operating system as well. A good IVR provider can custom-make both platforms and applications so that smaller companies can avoid paying for hardware and software that they don't need and that larger companies don't pay for servers and operating systems that come up short.