Outstanding Medical Answering Services from POV!

At POV, confidentiality and security are extremely important. Our medical answering service representatives are trained professionals, and our answering service is 100% HIPAA compliant. Records are kept for a period of 5 years and ALL conversations between our operators and you patients are at ALL times being recorded!

To provide your staff and your patients with seamless medical answering service integration, POV's representatives can answer the phone as if they are in your front office directly. ALSO an option…on after-hours emergencies…we may after screening the call, transfer the patient to the Doctor on duty at the designated number(s), thus avoiding the need to be calling the service after being paged and avoiding the disclosure of the Doctor’s private numbers when calling the patient.

Operators…specially trained by medical professionals, among other things…how to treat and understand the sensitive state patients sometimes find themselves when ill. Knowing and understanding that special care must take place during that call, thus a comfort to your patients and a professional reflection on your practice!

POV's medical answering service is staffed 24 hours a day, 7 days a week, including holidays. We can handle your medical emergencies, answering service call-overflow during the day and provide backup after-hours, when you’re staffing levels are reduced.

With POV serving as your medical answering service, we can address the needs of patients who wish to contact you outside of normal operating hours for emergencies or to schedule or cancel appointments.

Medical Answering Service Outsourcing + Medical Answering Service Management

POV's call center uses the latest call-routing software and Voice Over IP (VOIP) technology to integrate medical answering services with all the benefits the internet can provide. Call monitoring and call routing, as well as voicemail delivery via email, mean that your medical answering services can be managed efficiently and securely.

In addition, POV's systems allow us to closely monitor call flow and easily track incoming calls. We can create a scalable contact center architecture, so calls going to your medical answering service are given the attention they deserve.

Using UNIX and Windows operating systems, POV's Java-enabled contact center employs redundant RAID servers to deliver dependable uptime functionality AND 100% HIPPA Compliant !

The Solution ! When your patients reach your medical answering service, POV's live operators can take their calls, any time of day.

If you are interested in POV's medical answering services, please call us today at 1-866-378-0003.

As a nationwide leader in medical answering service solutions, POV is the solution for all your medical answering service needs.....POV maintains a completely separate Medical Division…Just answering for the Medical Professionals